Vincent Fire Company
Customer Service Experience
Date of Incident
MONTH
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
DAY
1
2
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4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
YEAR
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
Other
Address of Incident
Type of Incident
Please select one
House/Building Fire
Car/Truck Fire
Vegetation Fire
Other Fire
Automobile Accident
Medical Call
Other
Other
Name
Email
Phone
(numbers only, with area code)
Recently our company was able to provide a service to you. We would appreciate your opinion as we are continually looking to provide the highest quality of service possible. Thanks in advance for taking the time to let us know how we are doing.
1. Did the fire company resolve or assist in the resolution of the problem?
Unacceptable
1
2
3
4
5
Exceptional
2. Were all concerns addressed to your satisfaction?
Unacceptable
1
2
3
4
5
Exceptional
3. Was information explained to you by the fire company personnel regarding your incident?
Unacceptable
1
2
3
4
5
Exceptional
4. Were you satisfied with the level and quality of service provided?
Unacceptable
1
2
3
4
5
Exceptional
5. Were you satisfied with the timeliness of response?
Unacceptable
1
2
3
4
5
Exceptional
6. Did the emergency responders display a professional appearance and demeanor?
Unacceptable
1
2
3
4
5
Exceptional
7. What was your overall rating of our response?
Unacceptable
1
2
3
4
5
Exceptional
8. Do you have any suggestions that could help us provide better service in the future?
Thank you for your candid feedback and we are always looking for individuals who would like to join our team. Please do not hesitate to contact us at the firehouse at (609) 859-3200 if you have any questions or if you would like to receive additional information on our membership opportunities.